What data do we store?
Ben Poole only stores data that’s relevant to your order or inquiry with us. This can include:
- Your full name.
- Your e-mail address.
- Your contact phone number.
- Your home address
- The IP address of the machine you placed the order with.
Why do we collect this data?
Your name – For shipping orders and contacting you if anything goes wrong.
Your e-mail address – To validate your identity online and to contact you if needed.
Your phone number – To contact you if needed, for example a problem with your order.
Your home address – To validate payment details and ship your order.
Your IP address – For analytic purposes and for security reasons in case of any suspected fraud.
Do we share any data?
Ben Poole will never sell your personal data. However, we do have to share certain aspects of it in order to deliver our service. These are:
- When you complete the checkout form and are taken to our external payment partner (Paypal), your information such as name, e-mail, address, and phone number are passed automatically to them in order for you to complete the transaction. This saves you having to enter the information twice.
- If you opt to sign up to our mailing list, your name and e-mail address will be passed on to our mailing list service provider (Mailchimp).
In these situations, your data is subject to these external company’s privacy policies, which can be found here:
How long do we hold your data for?
Our goal is to only hold your data for as long as we need it to complete orders, and be able and prepared for returns etc. We regularly go through and remove completed order information and customer data for the purpose of not holding your data any longer than we have to. It’s difficult to specify an exact time, as each order is different, but we aim to remove all old data within 12 months of the order.
What are my rights?
Under the General Data Protection Regulation (GDPR), you have a legal right to request a copy of all the personal data we may hold for you, and also to request that this information be deleted from our records.
If you would like to enact these rights, please send an e-mail to firstname.lastname@example.org requesting this. It’s very important that you send this from the e-mail address you will have used to place your order, so that we can verify your identity.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.